Shipping and Returns
We offer free shipping New Zealand wide on all orders!
We know you’ll want to start winning your day as soon as possible, so we’ll dispatch your order within 1-2 working days. You can expect to receive your goods within 3 - 4 working days of having placed your order (often sooner if you live in the North Island).
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address.
We send non-signature unless otherwise requested. If you’re not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it safe to leave, they’ll leave a card to call.
If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are also not a problem.
We accept responsibility for parcels lost in transit in New Zealand prior to them having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.
Not a fan? That’s okay, you can return the coffee up to 30 days from the date you purchased it.
The product you return must be in the same condition you received it and in the original packaging — If you have tried one sachet, that's okay, send the box back with remaining sachets and we will still refund you.
Minimum sachets remaining in the box must be 25 or over to receive a full refund (excluding postage paid).
Only once the return has been received by Winyourday Ltd can a refund be processed. Please ensure your return clearly states your name and order number either as the ‘sender’ somewhere on the package or include this on a note inside the returned package so your return can be easily identified.
Please email your order number and reason for return to firstname.lastname@example.org to initiate your return and receive the correct return address.